I came in looking to trade some items in on a new Music Fidelity M6Si, and I had the best experience with Tim. He went above and beyond my expectations in terms of trading in my hi fi gear, and then later, some cables. He gave me trade in values I was not expecting, which made my experience even more amazing. The M6Si is just in a different class to the M5Si that I traded. I also was able to purchase new cables, and a Music Fidelity Bluetooth device. And I have to say that all the purchases were exactly what I was looking for. I will only come to Len Wallis Audio for my all of my hifi needs. Thank you again, Tim, you have certainly made me a very happy Audiophile.
Rob, Dee Why
I have just had the pleasant experience of my first encounter with your technical team, James and Blaine. They arrived bang on time. They were efficient, polite. They listened carefully to what I wanted them to do and set about doing it. Several times I interrupted them at their work in order to make another request. At no time did I feel they were frustrated with this, nor was there any impatience shown.
James had to go into the filthy, hot roof space. He made sure not to leave any dirty marks on the paintwork. He went to a lot of trouble to access the aerial without disturbing all the furniture stored up there. Once again, no complaints from him. I could see he looked hot and uncomfortable when he emerged. He then had to go back there at my request and he did so willingly and courteously. Blaine was required to install an articulated bracket for the wall-mounted television. He worked carefully to maximise the efficiency of the existing cables in order to avoid costly replacements. He then bound the cables together so neatly that they are going to work for me without any chance of catching if I move the screen in haste. I have never encountered such neat work. It was an altogether pleasant morning and I am most impressed with their neat and tidy work, their attitude and their knowledge. Both these men take great pride in their work and deserve commendation. On the strength of this, I would not hesitate to recommend Len Wallis.
Marion, Neutral Bay
I received the centre speaker and amp yesterday, and today I have it all up and running with my B&W 705s and Rega P3. There is no better feeling than getting your AV solution up and running how you like it, and WOW it sounds amazing! The whole family is loving it!
I would like to say a very big thank you and your team for the great gear and the amazing service. When I have bought from you in the past I have always come in store as nothing beats talking to you in person to get the best advice. However, during these tough times we did all our business over the phone, and I have to say that the care and attention shown by you is not often found these days. You made me feel like your only customer and it was such a pleasure dealing with you.
I wanted to send you a complimentary email letting you know how professional and helpful Christian was. I was unsure of exactly what I wanted or what was available. Christian explained everything, was enthusiastic, prompt and project managed expertly. In fact he went out of his way to ensure that everything went well. I should add that all your employees were excellent. I would highly recommend anyone to use your firm and direct them to Christian in particular. It has been a pleasure, thank you.