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Why our customers love us

As a repeat customer (I bought a Yamaha system from you around 25 years ago), I expected GOOD service but what I got can only be described as EXCELLENT customer service. Your Sales, Installation and Support teams were friendly, helpful, dedicated and thoroughly professional and a pleasure to deal with. Nothing was a problem to them. Michael, Balgowlah
Thank you very much for your help in making my dream come true. I am now the proud owner of a wonderful Hi Fi system that is giving Rose and myself a lot of wonderful listening pleasure. The gamble we took to spend our savings on the amp and the speakers paid off thanks to you. The way you have guided us through this hard decision was very much appreciated. Thank you for your honesty. Gilbert & Erina, Sydney
We wanted to drop a note saying a MASSIVE thank you for all your help and congratulate you all on a sensational job! You and all the team have really come up with a fantastic result, worked on all the details including the little (and really important) things and making sure everything is absolutely right. The system, products and service have been / are just superb! Mark, Randwick
It would be a crime not to register my disappointment to have Mark and Geoff do the job they did today. Over the past year I have just completed alterations of approx. A$1M, and you can appreciate the number of trades involved. What a disappointment for me to cop these two lads who had the courtesy to phone and inform me they were running 15 minutes late, who did the work perfectly, would not stop for the obligatory tea break, did the job within the estimated time, were polite and did the unforgivable tradesman sin, cleaned up after. You should be proud of their training and value them as employees and thank you for a most professional job. Richard, Pymble
I wanted to say a huge thanks, in particular to Tim, for all his help with my purchase of my Rega P3 turntable. From the start when he spent 90 minutes with me trying various configurations, then the purchase, then loaning me a turntable when the supplier didn't come through, and explaining & setting it up for me today, the service & advice was impeccable. There was no hint of "the hard sell" like so many other places. Andrew, Ashfield
We would like to take this opportunity to thank you and your staff for a first class job at our new home. We have been most impressed with the professionalism and care taken by all Len Wallis staff with every aspect of our job, right from the very first consultation through to the handover today. The whole package was delivered in the most professional manner and we are delighted with the end result. Doug, Balmoral
After dealing with approximately 35 different companies during the final stages of construction of our home, Len Wallis was clearly our best experience in terms of service and professionalism. I would be happy to recommend your company to anyone in the future. Scott, Epping
Once again I have called on Tony Breen to help with an understanding of improvement to my TV and audio equipment. This led to discussions with Kiet, yourself and back to Kiet to sign off on a way forward.Last Thursday and Friday, Mark and John arrived punctually and set about carrying out the difficult and arduous task ahead. They are indeed a credit to your organisation and at all times they conducted themselves in a professional, courteous and thoughtful manner in achieving a successful outcome. They also left the house in the same way they found it. Now to enjoy the fruits of a great team effort from the Len Wallis Team. Lyn & Colin, Lane Cove
I’m writing to let you know that your team have been excellent from the outset and the whole experience with Len Wallis Audio has been absolutely top notch….and of course, we are delighted with our home theatre. The people we’ve dealt with are Scott Humphrey and on the installation yesterday Tony, George and John were all great. All doing excellent work and representing the company with distinction. Carl, Northbridge
Just a short note to thank your staff for a most professional, competent and courteous service in relation to our new home. Whilst your whole Lane Cove office deserves to be congratulated I must single out the particular team that worked with us. From our first meetings with Alberto Vangi and George we knew we were in the most excellent of hands. They have continued over many months to provide the best of advice and service to all of our concerns/worries no matter how small or large. Stephen, Riverview

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