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Why our customers love us

I have just had the pleasant experience of my first encounter with your technical team, James and Blaine. They arrived bang on time. They were efficient, polite. They listened carefully to what I wanted them to do and set about doing it. Several times I interrupted them at their work in order to make another request. At no time did I feel they were frustrated with this, nor was there any impatience shown. James had to go into the filthy, hot roof space. He made sure not to leave any dirty marks on the paintwork. He went to a lot of trouble to access the aerial without disturbing all the furniture stored up there. Once again, no complaints from him. I could see he looked hot and uncomfortable when he emerged. He then had to go back there at my request and he did so willingly and courteously. Blaine was required to install an articulated bracket for the wall-mounted television. He worked carefully to maximise the efficiency of the existing cables in order to avoid costly replacements. He then bound the cables together so neatly that they are going to work for me without any chance of catching if I move the screen in haste. I have never encountered such neat work. It was an altogether pleasant morning and I am most impressed with their neat and tidy work, their attitude and their knowledge. Both these men take great pride in their work and deserve commendation. On the strength of this, I would not hesitate to recommend Len Wallis. Marion, Neutral Bay
I received the centre speaker and amp yesterday, and today I have it all up and running with my B&W 705s and Rega P3. There is no better feeling than getting your AV solution up and running how you like it, and WOW it sounds amazing! The whole family is loving it! I would like to say a very big thank you and your team for the great gear and the amazing service. When I have bought from you in the past I have always come in store as nothing beats talking to you in person to get the best advice. However, during these tough times we did all our business over the phone, and I have to say that the care and attention shown by you is not often found these days. You made me feel like your only customer and it was such a pleasure dealing with you. Darren, Bondi
I wanted to send you a complimentary email letting you know how professional and helpful Christian was. I was unsure of exactly what I wanted or what was available. Christian explained everything, was enthusiastic, prompt and project managed expertly. In fact he went out of his way to ensure that everything went well. I should add that all your employees were excellent. I would highly recommend anyone to use your firm and direct them to Christian in particular. It has been a pleasure, thank you. Sally, Mosman
I just wanted to say a big thanks to Len Wallis Audio for a very smooth process. Christian was really excellent to deal with, patient, I never felt pressured which was very much appreciated and very proactive and responsive – great qualities and something that made things easier for us given all the other things going on with our house at that time. I was worried that being a small customer I may not receive the service however this wasn’t the case and I felt very well looked after. Also I wanted to acknowledge George and Cameron who were first class with their installation as well as the other members of the team who did the first stage. Good people are hard to find and they make a difference, thank you! Andrew, Sydney
When we asked our friend who we should get our sound system through, everyone said Len Wallis. I now understand why. From beginning to end the service has been exceptional. Not only is everything functioning as expected, the little things that also matter, like taking shoes off when coming inside and tidying up and leaving the place better than it was found, being kind to children & animals did not go unnoticed. This seems to be the culture as all people I dealt with were very considerate, thoughtful and informative. Mark (LWA Senior Installer) also was very helpful in doing a small job out of scope with no hassle at all (moving the wifi) at the end of the project just to ensure everything was perfect. Thank you all for everything & I am sure we will enjoy our new sound system, even if our neighbors may feel different. Karen, Sydney
A note long overdue – the team provided for the installation of our entertainment center was just stellar. They each of them went out of their way to be helpful, they were careful of everything in the house (under construction at the time!), they demonstrated the patience of the saints in interactions with other contractors on site, and above all else, professional in the extreme – everyone knew exactly what they were doing, and did it exceptionally well, working flawlessly as a team. I am a professor at a leading Sydney Business School, this could have been written up as a case study in operational and service excellence under challenging conditions. And least you think we didn’t notice, your involvement and leadership were key. Quote me anytime. As I recall, it was Warren and Jonathan as installers, Neil on the IT front, and Tim as programmer. Thank you! Jim, Lower North Shore
To let you know how pleased I am with the sale and installation of my new Panasonic television. Thank you particularly to Dennis for his advice and follow up as well as thanks to Alex and Warren for the installation yesterday. The whole process has been seamless and very professional. The installation was carried out with little fuss or upset to my household and Alex and Warren did everything to the highest standard; I am very grateful and would appreciate them knowing again how impressed I was with their technical expertise, their personable manner and the thoroughness with which they dismantled my old TV set up and installed the new. Glenn, Longueville
Rob (your installer) came by this afternoon, installed the subwoofer, and checked over things. So I thought I’d just send you a quick note to say how delighted with the outcome. We’ve been playing some music and my old Luxman LV-105 works very well with the Axis Voicebox 2s and Sunfire 8. So thank you again for your help with this, and you, Rob and John have all been great to deal with. No doubt I’ll be back to Len Wallis in the future to replace/upgrade some components, to continue a relationship that started in 1986! John, Sydney
Hi Len Just wanted to pass on how impressed we have been with the wonderful team of people you have working for you. Earlier this year, your business installed a home entertainment and network system at our house. Your people were excellent, advising us from the start as to the appropriate kit, managing a delayed installation and finally installing the system. Cheers Richard, Sydney
Dear Kiet, I am writing to thank you for the time you spent with me last Saturday morning to solve a problem I was having with my stereo. The issue I was having was that I wanted to use Spotify through my existing, and quite old, stereo system. You made the solution simple and cost effective simply because you took the time to understand my needs before coming up with a solution. This was important as I had been to two Hi Fi stores previously and their solutions were complex and expensive. I had my doubts about the proposals so I decided to persevere and this was how I ended up at Len Wallis audio at Lane Cove. Quite simply, the difference between you and others was that they did not take the time to understand the problem. I can happily report that it took me about 15 minutes to set up (as you told me it would) and the system is now doing what I wanted it to do. Thank you Kiet, I really appreciate your assistance! Gary, Sydney


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