Our Service Centre

Len Wallis Audio is one of the few specialist audio retailers offering a dedicated on-site Service Centre providing service and repair for your A/V equipment, irrespective of whether it was purchased from Len Wallis Audio or elsewhere.

Providing Service

Our service division is the authorised warranty service agent for many of the brands that we carry. Should the need arise, in most cases it will not be necessary to send your unit to a third party service centre, which means keeping the work in-house at our premises at Lane Cove.

This saves time and reduces the chance of the goods being damaged during freight.

It is also important to remember that we will manage all warranty issues on your behalf – we will never pass you on to deal with a third party repairer.

Our Charges

Initial inspection fee: $110.

This is the cost of diagnosing the fault and calculating the cost of repair. Each job is individually assessed and quoted. If the repair costs are unacceptable the $110 can be used in-store as part payment on a replacement unit.

Ongoing Hourly charge – $110 (parts additional).

All service repairs carry a full 3 month warranty on work completed.

The service department can be contacted by phoning (02) 9427 6755 or by emailing us at service@lenwallisaudio.com.au

Warranty on products purchased from Len Wallis Audio.
All goods purchased from Len Wallis Audio come with guarantees that cannot be excluded under the Australian Consumer Law.

What products do we accept for repair?

√ We accept the following items for repair.

Amplifiers, Turntables, CD players, DVD’s, Speakers, Headphones, HiFi separates and much more – In fact pretty much any type of consumer based audio equipment you care to mention.

x We don’t accept the following for repair.

Televisions (unless purchased from us), projectors (unless purchased from us), game consoles, commercial audio visual equipment, security systems, musical instruments such as DJ Consoles, synthesizers, mixing desks, recording equipment, computers, phones, tablets.