Len Wallis Audio Pty Ltd Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from our store, as part of the buying and selling process, we collect personal information you provide, such as your name, address, email address, and phone number.

When you browse our store, we automatically receive your computer’s Internet Protocol (IP) address to help us understand your browser, operating system, and browsing behavior.

Email marketing (if applicable): With your explicit consent to opt into email marketing, we may send you emails about our store, new products, promotions, or other updates. If you subscribe to our email marketing, your personal information (such as your name and email address) will be transferred to Mailchimp, a U.S.-based email marketing platform, to manage and deliver our marketing communications. You can review Mailchimp’s privacy practices at Mailchimp Privacy Policy. You can unsubscribe at any time via the link in our emails or by contacting us.

SECTION 2 – CONSENT

How do you get my consent?

When you provide personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or return a purchase, we imply your consent to collect and use it solely for that purpose.

For secondary purposes, such as marketing, we will request your explicit consent (e.g., via a checkbox) or provide a clear opportunity to opt out.

How do I withdraw my consent?

If you change your mind after opting in, you may withdraw consent for us to contact you or continue collecting, using, or disclosing your information at any time by:

• Emailing us at Sales@lenwallisaudio.com.au with subject [Unsubscribe from mailing list]

• Mailing us at: Len Wallis Audio, 64 Burns Bay Road, Lane Cove, NSW AU 2066

• Clicking the unsubscribe link in our marketing emails

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law (e.g., under a court order or to comply with Australian regulatory requirements) or if you violate our Terms of Service. We will not share your information with third parties for purposes beyond what is necessary to fulfill your transaction or as described in this policy, unless we have your explicit consent.

SECTION 4 – eWAY PAYMENT GATEWAY

We use eWAY, a secure payment gateway, to process online payments. When you make a purchase, eWAY collects and processes payment-related information, such as your credit card number, billing address, and transaction details. eWAY is compliant with the Payment Card Industry Data Security Standard (PCI-DSS) to ensure your payment information is handled securely.

eWAY’s privacy policy governs how they collect, use, and store your data. You can review their policy at eWAY Privacy Policy. Key points:

• eWAY only collects information necessary to process your payment.

• Your payment details are encrypted using secure socket layer (SSL) technology and are not stored on our servers.

• eWAY may store transaction metadata (e.g., transaction ID, amount) to facilitate refunds or disputes.

• eWAY operates in Australia but may transfer data to secure servers in other jurisdictions, subject to their privacy policy and applicable laws.

We do not have access to your full credit card details; these are handled directly by eWAY to ensure maximum security.

SECTION 5 – THIRD-PARTY SERVICES

Our third-party providers, including eWAY and Mailchimp, collect, use, and disclose your information only to the extent necessary to perform their services for us. Each provider has its own privacy policy, and we recommend reviewing them to understand how your information is handled.

• Mailchimp: If you opt into our email marketing, we share your name and email address with Mailchimp, a U.S.-based service, to manage our email campaigns. Mailchimp may process and store your data on servers located outside Australia, subject to U.S. laws and their privacy policy. For more details, see Mailchimp Privacy Policy.

Some third-party providers may be located outside Australia, meaning your information could be subject to the laws of other jurisdictions. For example, eWAY’s data centers or Mailchimp’s servers may process data in secure facilities overseas, as outlined in their respective privacy policies.

Once you leave our website or are redirected to a third-party site or application (e.g., eWAY’s payment portal or a Mailchimp-hosted page), this Privacy Policy and our Terms of Service no longer apply.

Links: Clicking links on our store may direct you to external sites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

SECTION 6 – SECURITY

We take reasonable precautions to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. If you provide credit card information, it is encrypted using SSL technology and stored with AES-256 encryption. We comply with PCI-DSS requirements and implement additional industry-standard security measures.

While we strive to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining robust safeguards.

SECTION 7 – COOKIES

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device. Below is a list of cookies we use:

• Session cookies: Temporary cookies to manage your browsing session (e.g., maintaining your cart).

• Analytics cookies: Collect anonymized data on how you use our site (e.g., pages visited).

• eWAY cookies: eWAY may use cookies to facilitate secure payment processing or fraud prevention, as outlined in their privacy policy.

You can opt out of cookies by adjusting your browser settings, though this may affect site functionality. For eWAY-specific cookies, refer to their privacy policy for opt-out options.

SECTION 8 – AGE OF CONSENT

By using this site, you confirm you are at least 16 years old, the minimum age for entering into online transactions under Australian law. If you are under 16, you must have parental or guardian consent to use our services. We do not knowingly collect personal information from individuals under 16 without such consent.

SECTION 9 – DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy (e.g., processing transactions, complying with legal obligations, or resolving disputes). For example:

• Transaction data is kept for 7 years to comply with Australian tax laws.

• Marketing data is retained until you withdraw consent.

• Inactive customer data may be deleted after 2 years, unless required for legal purposes.

When data is no longer needed, we securely delete or anonymize it.

SECTION 10 – YOUR RIGHTS

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your data, subject to legal retention requirements.

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise these rights, contact our Privacy Compliance Officer at JasonS@lenwallisaudio.com.au or by mail at: Len Wallis Audio, [Re: Privacy Compliance Officer], 64 Burns Bay Road, Lane Cove, NSW AU 2066

SECTION 11 – CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Changes take effect immediately upon posting on our website. If we make material changes, we will notify you via email (if you’ve provided one) or a prominent notice on our site.

If our store is acquired or merges with another company, your information may be transferred to the new owners to continue providing our services.

QUESTIONS AND CONTACT INFORMATION

For questions, to access, correct, amend, or delete your personal information, or to lodge a complaint, contact our Privacy Compliance Officer at:

• Email: Sales@lenwallisaudio.com.au

• Mail: Len Wallis Audio, [Re: Privacy Compliance Officer], 64 Burns Bay Road, Lane Cove, NSW AU 2066

CONSUMER GUARANTEES

Under the Australian Consumer Law (ACL), goods and services you purchase come with consumer guarantees that cannot be excluded. These include:

• Goods must be of acceptable quality, fit for purpose, and match their description, sample, or demonstration model.

• Express warranties will be honored.

• Spare parts and repair facilities will be available for a reasonable time.

• You are entitled to a refund, replacement, or repair for major failures, and compensation for foreseeable losses due to defective goods.

• You have rights to title, undisturbed possession, and no undisclosed securities on goods.

Consumer guarantees are in addition to any extended or voluntary warranties. You may not be entitled to a remedy in some circumstances (e.g., misuse of goods).

For more information, visit www.consumerlaw.gov.au or see our Refund, Return, and Repair Policy.