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You’re not going to hit a ridiculously long phone menu when you call Len Wallis Audio. Your email isn’t going to the inbox abyss, never to be seen or heard from again. At Len Wallis Audio, we provide the exceptional service we’d want to experience ourselves. It is really that simple. On the page you’ll see some answers to commonly asked questions that we thought might be helpful. These aren’t the last answer however. If you can;t find what you’re looking for here, drop us a note via the contact us form or better yet, give us call. We’re always happy to take your call.

 

The location of your delivery address will determine how we get our order to you.

For the delivery of smaller items, we have partnered with Australia Post, Couriers Please, Fast Track, TNT. For larger purchases going locally such as large speakers or televisions, for example, we may use our own trained personnel to deliver your products at a convenient time for you.

Delivery times are dependent on the store stock levels. Although we endeavour at to provide an accurate representation of stock held online at Len Wallis Audio, we can not offer a fool-proof guarantee that an item selected in the cart will be in stock. Please refer to the schedule below

General Delivery Timeframes:

In stock items – Typically dispatched in 2-4 days

Low stock items – Delivery may take more than 10 days – we will advise via email of the delivery time frames for low stock items

Out of stock items – We will contact you to advise of availability.

Delivery costs for your purchase are calculated and displayed in the shopping cart. We will normally apply a flat fee to cover the delivery of items. That standard delivery fee is calculated by the size and weight of the item, plus the delivery location.

Online orders can be delivered to your home, office or nominated address with Australian States and Territories. We do not ship goods internationally.

Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each. If you are unable to track delivery of your items in person, or if you haven’t received them within a reasonable period, Contact Us for further assistance.

You can shop confidently and securely with Len Wallis Audio using the following methods online.

Credit, Debit Cards, Pal Pay & More!

Our payment options include:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Zip Money
  • Direct Deposit Bank Transfer Payments

For Direct Deposits please use the following details.

Bank: Commonwealth  
Account Name: Len Wallis Audio           
BSB: 062 192   
Acc #: 10325774            
reference the product that you wish to purchase.

We require a receipt or proof of purchase.

  • Please do not send your purchase back to the original manufacturer.
  • There are certain situations where only partial refunds are granted (if applicable). For example:
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned for reason of change of mind more than 14 days after delivery or purchase from the store.

Consumer Guarantees and Your Rights under the Australian Consumer Law

A consumer guarantee gives you a comprehensive set of rights for the products and services you purchase.

For more information and your rights under Australia Consumer Law please refer to the NSW Government Fair Trading Website here

Goods Damaged in Transit.

If any goods arrive damaged, please contact us as soon as possible. Len Wallis Audio will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds will be normally be processed within five (5) days.

Delivery Charges

Where Len Wallis Audio considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Len Wallis Audio will be at our cost.

Returns and Repairs.

You may visit Len Wallis Audio and a staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be repaired, or providing you with a replacement.

Goods must be returned within a reasonable time. 

If any goods cannot be easily returned to us due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact us

Once your return is received and inspected you will receive an email to verify this. We will also notify you of the approval or rejection of your refund, exchange or store credit request. If you are approved, then your request will be processed, and in the event of a refund, a credit will automatically be applied to your credit card or original method of payment within five (5) days.

Exclusions from Change of Mind

  • Gift cards
  • Media
  • Custom made speaker cable
  • Special order products – such as custom colours or dimensions.

We understand that sometimes you may simply change your mind about a purchase or have made a wrong selection. In these situations, you have 14 days in which to return your item for a refund, exchange or store credit. If more than 14 days has passed since your purchase we can’t offer you a refund, exchange or store credit.

To be eligible for a return, refund or store credit your item must be in the same condition that you received it. Which is to say, it must be in the original unopened packaging, and in ‘brand new’ saleable condition.

Please note that current Australian Consumer Law does not require us to offer a ‘Change of Mind’ refund. Rather Len Wallis Audio offers 14 day ‘Change of Mind Policy’ in good faith. For more information on consumer rights and guarantees, please visit the Australian Competition and Consumer Commission web site.

Second hand goods purchased from Len Wallis Audio carry a standard three (3) month standard warranty.

All of our second hand goods are tested to ensure, as far as is practically possible that they are:

  • Safe and free from defects;
  • Acceptable in appearance and finish, and
  • Adequately perform the job that the user would expect from the product.

If any second-hand item does prove to be faulty it is at the discretion of LWA whether we repair or refund.

Technology changes. Your needs change. So if you’re considering changing your existing system – or at least part of it – trade it against your new purchase.

It’s a both a great way to divest yourself of components that would otherwise be stored away in a cupboard, or end up in the council pick-up – plus it reduces the financial outlay required to make the change.

What we don’t trade-in!

  • TV’s
  • VCR’s
  • PVR’s
  • Midi-Systems
  • Pre-HDMI era A/V receivers.
  • In-ceiling and In-wall speakers.


Please note that we do not purchase Second-hand goods outright. 

A notice to prospective secondhand buyers.

Please be aware that Second hand products are often high turnover items so product items listed may not reflect transactions that have recently occurred in real time. We recommend that you use the Second-hand section as a guide and if you find something of interest that you CONTACT US HERE to get the most update status on that product (s).

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