Secondhand Sonos
PLAY:5 (Gen 1) wireless networked speaker

Secondhand Sonos
PLAY:5 (Gen 1) wireless networked speaker

$300

The PLAY:5® (gen 1) is the original, bigger room, bigger sound wireless speaker that lets you use any Sonos controller to control and enjoy all the music you want all over your home.

Local pickup or $11 flat rate shipping within Australia

• Five custom-designed drivers (two mid-range, two tweeters, and a sub-woofer), each with a dedicated
amplifier.
• Built-in HiFi stereo sound with left and right channel separation.
• Works seamlessly with the complete range of Sonos products

 End of software updates for legacy Sonos products          

By purchasing this 2nd Hand Sonos product, you need to be aware that Sonos will NO LONGER PROVIDES SOFTWARE UPDATES for these models and there are implications for this.

Len Wallis Audio offers a refund for Sonos Legacy products IF returned within TWO WEEKS of purchase if you find the product is not compatible with your existing system, or unsuitable for your needs.

Len Wallis Audio will provide a refund for the unit up to THREE MONTHS from the date of purchase if a software update results in the unit being no longer fit for purpose.

What is happening?

Some older Sonos products have been stretched to the limits of their memory and processing power and are now classified as legacy products. These legacy products no longer receive software updates and new features.

When did legacy products stop receiving software updates?

Legacy products stopped receiving software updates in May 2020.

Is my Sonos system impacted?

Your system will be impacted if you have one or more legacy products in your Sonos system. If you aren’t sure if you have legacy products, you can run a quick system check on your Sonos account page.

Are legacy products still functioning correctly?

Yes, you will be able to continue using legacy products. However, some functionality will be impacted over time.

Customers with both legacy and modern products have time to decide what option is best for them. You can continue to use your whole system in legacy mode ‐ in this case, it will stop receiving updates and new features.

You will also be able to separate your legacy products from your modern products, so that the modern products can still receive updates and new features, and legacy products can still be used separately. We’ll have more information on how to do this in May when you can take that action.

How long until existing functionality or features are impacted?

We don’t expect any immediate impact from ending software updates.

As changes are made to technology in the future, particularly by music service and voice partners, access to certain services or features may be disrupted. An example would be a music service partner issuing a new update that isn’t backwards compatible with legacy software.

Will I be notified in advance if a feature is impacted in the future?

When possible, we will strive to provide advanced notification in the event that access to a feature or service is disrupted by a change.

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At Len Wallis Audio, whether you’re purchasing in store, over the phone or online through our ecommerce store, we want you to be completely satisfied with your purchase.

Our Refund, Return and Repairs Policy is here to clarify any concerns or questions you might have prior to you making a purchase from us. This way you can be sure of our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.

We also recommend you immediately inspect any goods that you receive from us to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact us at sales@lenwalluisaudio.com.au or 02 9427 6755

We require a receipt or proof of purchase.

  • Please do not send your purchase back to the original manufacturer.
  • There are certain situations where only partial refunds are granted (if applicable). For example:
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned for reason of change of mind more than 14 days after delivery or purchase from the store.

Consumer Guarantees and Your Rights under the Australian Consumer Law

Refer to our page for more information.

Goods Damaged in Transit.

If any goods arrive damaged, please contact us as soon as possible. Len Wallis Audio will arrange to have the damaged goods returned and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds will be normally be processed within five (5) days.

Delivery Charges

Where Len Wallis Audio considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to Len Wallis Audio will be at our cost.

Returns and Repairs.

You may visit Len Wallis Audio and a staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be repaired, or providing you with a replacement.

Goods must be returned within a reasonable time. 

If any goods cannot be easily returned to us due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which may vary due to reasons beyond our control.

If any goods that you return are capable of retaining user generated data such as files stored on a hard drive, and songs stored on a portable media player, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove sensitive or confidential data, as a party assessing and/or repairing your goods may be required to view data in the course of carrying out the assessment. We will not be responsible for any data loss.

In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact us

We understand that sometimes you may simply change your mind about a purchase or have made a wrong selection. In these situations, you have 14 days in which to return your item for a refund, exchange or store credit. If more than 14 days has passed since your purchase we can’t offer you a refund, exchange or store credit.

To be eligible for a return, refund or store credit your item must be in the same condition that you received it. Which is to say, it must be in the original unopened packaging, and in ‘brand new’ saleable condition.

Please note that current Australian Consumer Law does not require us to offer a ‘Change of Mind’ refund. Rather Len Wallis Audio offers 14 day ‘Change of Mind Policy’ in good faith. For more information on consumer rights and guarantees, please visit the Australian Competition and Consumer Commission web site.