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The Showroom

Our showroom is regarded by many, local and international, as one of the finest facilities of it's kind in the world. It features 10 sound-lounge/theatres, a virtual smart-house, on-site service and on-site parking.

Testimonials

Over the decades the Audio Visual industry, in all its variations, has become more complex. There are now many variations on the way that you access and enjoy your music and video. Throw the various sub-systems such as security, lighting control etc into the mix, and almost every project we undertake is unique to the particular customer’s wants and needs.

 At Len Wallis Audio we spend a considerable amount of time (and money) researching and learning. It is always reassuring when we receive positive feedback from our clientele acknowledging the effort and expertise of those who have been involved in designing, installing, and in many cases, programming their system.

Below is a small portion of the correspondence we have received over the years.   

Mike - Balgowlah

Multi-Room plus support

 

(23-10-2006)

 Dear Len,

just a brief note to provide you with some customer feedback on the service I received recently when I purchased and had installed a new Yamaha Multi Zone system.

As a repeat customer (I bought a Yamaha system from you around 25 years ago), I expected GOOD service but what I got can only be described as EXCELLENT customer service. Your Sales, Installation and Support teams were friendly, helpful, dedicated and thoroughly professional and a pleasure to deal with. Nothing was a problem to them.

Special mention is made of Juan Leon, George Liebenberg and Andre Van .... who were highly competent, customer focused and led by example.

I would be most grateful if you could please pass on my sincere thanks to the staff involved in my transaction and I would have not the slightest hesitation in recommending your company to others.

Yours Sincerely

Mike

(07-01-10)

Len,

Just a brief note to congratulate you on some exceptional customer service I received recently. I rarely do this but I was so satisfied with the service that it needed to brought to your attention.

I was having trouble with my system before Xmas and arranged a service call for 8am Monday 4/1/10.

On the dot your service technician, Alex arrived and not only fixed my problem but sorted out a few other concerns I had with the system in a very helpful and professional manner.

If all service technicians were as punctual, courteous, helpful and competent as Alex, then the customer world would be a far happier place.

Regards,

Mike

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Richard

Custom Installation

It would be a crime not to register my disappointment to have Geoff and Mark do the job they did today. I do not know if it was an easy, or hard job. It does not matter.

 My disappointment is that over the past year I have just completed alterations of approx: $1,000,000 and you can contemplate the number of tradesmen involved.

What a disappointment for me to cop these two lads who had the courtesy to phone and inform me that they were running 15 minutes late, who did the work perfectly, would not stop for the obligatory tea break, did the job within the estimated time, were polite and did the unforgivable tradesman sin, cleaned up after. 

Not what I have been used to so you may understand my disappointment.

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Mr & Mrs Cooper

Home Theatre

 Just a short note to say a huge thank you for all your help to us in buying the Sib & Co speaker package last week. 

I can see why you have won awards. 

We really appreciate the time you spent with us, and although this was only really an entry level speaker package in terms of what Focal produce, and all of the other products you have there, you gave your time unsparingly.

The speakers sound exactly as they sounded in store ... we were blown away by them then, and we've been blown away by them ever since.

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Scott

Custom Installation

We have just had your company install an extensive system throughout our home and I thought I would send you a quick email to provide some feedback. We have found the whole process very pleasant and have been impressed with the level of professionalism shown by your representatives. Our project was initially overseen by Juan, who was extremely patient in the design process. There were many changes over this period and I always felt that Juan was driven to provide me with the best solution within budget, rather than sell more product. This was a learning process for me and Juan never made me feel like my questions were stupid or wasting his time.
 
When Juan left for his trip to Europe, Michael slotted in to oversee the installation. This was done so seamlessly that it was hard to believe Michael hadn’t been involved for the whole process. Michael has been fantastic in responding to the small teething issues that inevitable occur after installation. He has also gone out of his way to accommodate any requests that we have made.
 
Craig and Mikhail were extremely professional in their conduct during installation. I was impressed with the care that they took not to damage anything in our new home. They were very courteous to my wife and son and I felt comfortable having them working in the home without us there. Both of them responded to any additional requests that we made, without making us feel that we were being difficult. Having spent several days with them during the installation, I believe they do a great service to the reputation of the company.
 
After dealing with approximately 35 different companies during the final stages of construction of our home, Len Wallis was clearly our best experience in terms of service and professionalism. I would be happy to recommend your company to anyone in the future.

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The Directors: Tenpin City

Commercial

Len Wallis Audio really is the specialists when it comes to knowledge, service and making sure that the client is above all happy with the completed product, you delivered on your promise that it would be the best audio visual and lighting ever to be installed in a Tenpin Bowling Centre.  

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Shane

Service

Recently the service department went to considerable trouble to repair my Holfi CD player, including sourcing a manual from New Zealand (it's a Danish brand). It didn't cost much and was even cheaper when I consider the great pleasure I'm have in it listening to it again. It's actually performing better than when it was new. 

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Mark

Home Theatre

I wanted to take this opportunity to compliment your team on a recent installation of Bose equipment at our house. The whole team was very professional, thoughtful and knowledgeable which made the experience a real pleasure. This experience was from the first pre-installation inspection with Tony through to the actual install with Martyn & Tarrick (apologies if I’ve misspelt his name) to the post-installation follow-up check everything was okay.

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David

TV Installation

Firstly, thanks for all your advice re the system along the way - it sounds (and looks) terrific. Thanks also for the upgrade to the Sony XBR TV. I'd also like to add a *particular* word of thanks to Martyn North and the guys who did the installation. My wife was very concerned about how the cable ducting would look on the outside of our back "sun room", but Martyn and the guys did a fabulous job, selecting appropriately coloured square ducting that matched the frame of our room, and routing it very inconspicuously. We were very impressed with their handiwork....

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Neil

Multi-room system.

Just to let you know Josh has just left here and done a great job as did the entire team. Whilst I need to get used to everything (especially TiVo which seems a bit strange so far) which will take some time, I am so far a very strong reference for LW.
 
Thanks guys and I am looking forward to a weekend of playing with my new toys; I hope it rains all weekend! I am sure my friends will become LW clients over time.

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Warwick Sherman

TV

A belated note of thanks for the attention and impeccable service offered to me by you and your staff, when I recently purchased a TV and audio package for my new television room.

Pete was very professional, accommodating, understanding of my lack of sophistication in these matters and a genuine pleasure to deal with.

All the other guys who have come to my home to install, 'fine tune' and ultimately configure the system so it best suits me have been courteous, meticulous and seem genuinely interested in what they do. They reflect the professionalism of your business and your very good name.

Rest assured I will reccommend Len Wallis Audio to anyone who will listen. 

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Tony

Multi-room Installation

Just a quick note to give praise to your entire Team for a job well done on the recent install at my home.

Whilst the equipment was first class, as anticipated, your Team, under Rob’s supervision, delivered a fantastic result in a truly professional manner.

Its hard to find customer-focused trades people these days that really care about the quality of the result – these guys were great.

The guys turned up on time, worked diligently until 10:30PM !! And the same high quality service on the follow up visit.

Please pass on my thanks to the Guys – you have a winning team. 

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Mike

Custom Install

 We are all very pleased with the work that you and your installation team have done . Please pass on my thanks to your installation team because Tuesday was exactly  the professional " Len Wallis " experience that we had last time. It's a great feeling to know that your team" just know" what is required for the high standards that you set . I was quite happy not to be there because I knew it would all be 100% when I got home and it was . Your team are great ambassadors for Len Wallis.

 
I look forward to hearing from you and again please pass on my thanks to all concerned because it's been a pleasure.

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David

After sales service

Probably the best part of the service though, has been the after care.

With 4 young boys 7 and under, when the telly goes down, the house descends into chaos. Albi, Andre, Rob and all of the guys who have visited our house on many occasions have always been so very helpful (and as my mum always comments, so well mannered!). On many occasions they go out of there way to help, even though there is no big sale coming....not for a while anyway!

Being in the service industry myself, I would like to congratulate you on your staff, who are a tribute to the "Len Wallis Audio" brand, and who set you apart from your competitors. I have referred you a number of times now and know my friends received the same excellent service.

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Taren - Posh Spice Newtown

Commercial

Throughout planning, design and setup of our restaurant, Alberto and his team were the most professional and dedicated to getting the job done right. They also helped in anything over the years to come.

The AV system has been great, nothing went wrong, so thanks again.

Kind Regards,

Taran

Level 1, 196 King Street

Newtown, NSW, 2042

T: 02 9557 6399 I F: 02 9557 6799

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